Optimize Your “Thank You” Page to Increase Post-Sale Revenue

August 10th, 2010 by Jessica Runberg

You did it! A customer found your site and made a purchase. That’s it, right? Wrong. The end of the sale is just the beginning if you want a lifelong customer. Many websites forget to optimize their most important page: the Thank You page.

In addition to providing customers with details regarding their purchase (shipping information, etc.), this is your final chance to make a lasting impression. Now is the time to give them a coupon for their next purchase, or offer them a subscription to your newsletter.

Here are more great ways you can use the Thank You page to turn a one-time shopper into a repeat customer.

  • Give them their say with a customer satisfaction survey.
  • Make it easy to download a catalogue.
  • Invite them to connect with your business on Facebook and Twitter or subscribe to your RSS feed.
  • Give them the option to “opt-in” to receiving periodic e-mails from your business.
  • Offer up related products (preferably with a coupon) on your site or an affiliate’s site.
  • Include a “refer a friend” button.

Thanks to the Thank You Web page, it’s never been so easy to make an additional sale and build customer loyalty.

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