Archive for June, 2010
June 11th, 2010 by Patrick Hare
One of the unusual complaints we hear in the SEO industry is that a competitor’s site doesn’t “deserve” to rank so highly. Usually, the person making the complaint is an SEO customer who may have personal knowledge of an adversary’s character or business practices. Unfortunately, Google and other search engines do not take this information into account when showing search results, and (also unfortunately) some of the less ethical competitors for top phrases will not be afraid to use SEO tactics that aren’t as “white hat” as ones that we would feel comfortable recommending. Nonetheless, our goal for customers is to bring them as close to the #1 spot as possible, and in doing so we usually try to make sure their site “deserves” to hold that spot in the eyes of the search engines.
People have become so used to finding relevant information in search engines that they often believe that the result constitutes an endorsement of the site itself. This could be because people have been conditioned by hierarchical lists, and expect the “best” site to be #1, when in reality Google, Bing, Yahoo, and prior search engines are trying to give you the result that is “most relevant” to your keyword. While there may seem to be a fine line for distinction, anyone who had to dig through a batch of results to find the right item can tell you that rankings are not always the best indicator of results.
Site owners who use search engine optimization techniques to improve their search results don’t necessarily care about relevance as much as they want to get traffic that is cheaper than pay-per-click (PPC) advertising. Of course, search engines have been working very hard to find the “top” site for subject matter, but these engines can only use the information that is provided to them. Therefore, a great resource for a user’s search might not even be listed in the top 100 results because of code issues of a failure to conform to SEO rules.
Search engines have to use some rather artificial cues to see if your site is the right fit for an average user’s query. Because Google and Bing use link popularity as a determining factor, they are essentially using “the wisdom of crowds” to determine whether your site is sufficiently relevant. For a new site, it is hard to horn in on this “popularity contest” without some serious marketing efforts and even then your SEO and link building campaigns may be running up against juggernauts that can outrank your biggest keyword just by adding a new page to an already trusted site.
Despite the fact that search results don’t count as endorsements, this doesn’t mean that you can’t take pride in a top search engine ranking, which is usually an achievement in itself. Your ability to put a site at the top of Google, Yahoo, or Bing is going to generate traffic and sales because the average user still treats these results as a tacit approval of the site’s content. Search engines are aware of this too, since they will often put out warnings about sites that “may harm your computer.” (Why they don’t immediately remove a known harmful site is another question.) A ranking on a search engine is like something you can point at, and whether your adversaries “deserve” to have their listings, you will almost certainly feel happier if your listing is higher up on the list, since that makes you a more prominent choice when people come looking for your services.
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June 9th, 2010 by Patrick Hare
The Google Caffeine Update is finally live. This means a couple of things for followers of SEO, since some of the rules that Google used for indexing have changed, though the “algorithm” itself is said to be unaffected. For people who have been doing straightforward SEO, there shouldn’t be too many bumps in the road or surprises, but there are a few things to know about.
For starters, there is no longer a lag time between getting a page cached and getting it displayed. In the past, a search engine spider might come along every few weeks, cache the page information, and then wait to apply that information to the index. SEO customers would often ask why a page had been “cached” in Google but the old title and meta description was still visible on the index. Now, the index is changed at the same time the page is cached, so alterations to your website can more quickly (for better or worse) have an impact on your search engine rankings.
While Google is saying that its algorithm is unaffected, this does not mean that Google Caffeine won’t have an impact on rankings. Why? Because faster indexing and the ability to find more page types means that there is more information for the same algorithm to process. There are now more contenders for all keyword positions, and if they are making regular changes that Google can see, the ranking process can be more volatile unless you’ve got strong on-page SEO and more links. For example, if Google couldn’t find someone’s relevant content previously, and now it can, your rankings could suffer even though you’re doing all the right things. For the consumer, however, the ability to access more information is a plus, especially if that information does a better job of asking the question implied by the search query.
On-site content, and fresh content, is likely to come into play when you consider the Caffeine Update and its relation to the Mayday Update. Google can find and index more information faster, and it gives a preference to sites with more “trust” by way of good internal and external linking. For people who continuously create high-quality content (as opposed to machine generated or “spun” content) this should be beneficial. If your site is light on content, you should consider the benefits of adding more information now that Google reads and indexes more pages faster. Additionally, this gives you an advantage if you want to keep your site current with trends and topics that may be hotter in search circles, since a frequently visited site may make a cogent contribution to a buzzworthy topic, and in turn you can drive traffic from the “hot trends” of the day.
As always, best practices for SEO really haven’t been impacted by Google’s Caffeine Update. As long as you’ve been building an online resource for information about your business or topic matter, you have a head start over people who are just looking to game rankings for traffic purposes. In fact, the two latest Google Updates could be working in your favor if you are always adding fresh content and improving the trust factor in your website by getting strong relevant links. In the world of SEO, the advantage goes to site owners who are vigilant about how search engines read their websites. At Web.com Search Agency, we can act as your advocate when it comes to making sure your site weathers the Caffeine Update and other search engine changes that come down the pike periodically, and we can always recommend changes if an update displays a preference for a different course of action.
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June 8th, 2010 by Patrick Hare
There are quite a few places to go on the web for free website design templates. However, not all templates are good for SEO, and there are even some paid templates that make it very difficult for search engines to understand the structures of the websites these templates create. Nonetheless, you can get several visually appealing site designs that are comparable to basic paid web services, and if you understand a little about hosting and editing you can create your own SEO friendly site.
Who has the best free web templates? Although we can’t endorse any specific company, it is possible to find templates at places like OSWD.org and other sites that show up in searches for “free website templates” on Google, Yahoo, and Bing. As a caution, several of these sites have terms and conditions related to their free templates, or may have a “no frills template” as a way of attracting you to a better looking design. If you like the paid template design, you might still be saving money and getting a more professional looking site.
Here are several of the features to look for when choosing an SEO friendly template:
- Spiderability. Search engines have to be able to read the site on the template. There are some Flash Design Templates that are harder to read and classify, so for “free” we usually recommend sticking to a template that renders in HTML.
- Structure. Does the template create a hierarchy that is easy for a search engine to understand, or does it give equal weight to all pages? Is there a clear HTML-style navigation?
- Customization. Can you add extra pages within a category structure? Is it easy to link to those pages in the template’s navigation? Can you build a “template” out of any given page for special purpose pages? Can you add elements for ads, analytics, counters, and other features without altering the design or creating page errors?
- Minimum number of pages. Does the template have an About Us, Contact, and Privacy Policy page? If not, you will probably have to create a privacy policy, which is required if you are collecting any kind of information, including clicks from Adsense or related ad networks.
- Efficiency. A good set of CSS rules can help you cut down on the need for extra code on the pages themselves. You don’t want a template that is bogged down in extra code, or calls up large images that may blow out your bandwidth if you get a lot of traffic. Similarly, though this is not common for free templates, you want to keep Javascript bells and whistles to a minimum.
- Portability and Clean Code. Some web design templates also include embedded links, or require you to stay on a certain web site to keep your “free” pages. From an SEO standpoint, you want to host the site yourself and have control on any outbound links coming from the site. Also, you should do some digging online to make sure there isn’t any sneaky code on the site/template that could leave you vulnerable to online attacks and spyware.
Most of the time, free templates are used to bridge the gap between the domain purchase and the “real” site which may be stuck somewhere in development. Since search engines tend to “start the clock” when they first see your website, it pays to have a certain amount of minimum content that will get visited and classified. You can also point external links to your placeholder template, as long as you make sure that the permanent site will have the same destination URLs as your template pages. In some cases, the free web template may indeed be your permanent website if you have a limited focus and don’t mind how the template looks. If you have a home-based business or small shop, such a template can save you thousands of dollars over a traditional website design.
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June 7th, 2010 by Jessica Runberg
There’s more to Google than meets the eye. If you think Google is all about just typing a few keywords into a search box, think again. Google has countless search tricks up its sleeve to help users find just what they’re looking for. Here is the first installment of our favorite search tricks.
#1 Let Google Do the Math. Google has a built-in calculator you can use that’s right in the search box. Try entering an equation like 43*65 or converting tablespoons into teaspoons. It’s pretty cool and faster than busting out that mini calculator you keep in desk drawer…somewhere….

#2 Search within a Site. If you need to find something on a particular site, but don’t know where it is, use the site: command. Say, for example, you want to find the article I wrote on SERPs last month, but don’t want to sift through all of the other entries we’ve posted since then. Simply type site:submitawebsite.com SERP and, voila, there it is!

#3 Use the Area Code Lookup. If you’re receiving a call from area code 303 and have no idea where it is, look it up! A quickie Google search will reveal that the incoming call is from Denver – all within plenty of time to answer the call or screen it.

#4 Use Google Suggest. As soon as you type the first few letters of a keyword phrase, Google will try to fill in the blank by suggesting keywords other users have queried. The suggestions can help you further refine your search results or help you find other keywords that customers are using to find your business.

#5 Click the “I’m Feeling Lucky” Button: The “I’m Feeling Lucky” button takes you straight to the first Google result. It works especially well if you’re Googling a company or website name. Either way, it’s kind of exciting to see where you might end up. (And it’s all the more reason to employ an SEO specialist to get you to the very top of the search results.)

Stay tuned: More to follow in just a couple of weeks with Google Search Tips & Tricks: Part 2. Until then, let us know your favorite Googling search tips!
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June 4th, 2010 by Lisa Rosenkrantz
You work hard at making sure you implement just the right website design, you’ve worked out your product offerings, and you’ve written super smooth content. Now what you need is to test all the elements on your site to find out what’s working and what isn’t so you can improve your odds of having an optimal conversion rate. You have to do what it takes to have people buy, subscribe, join or whatever – after all, that’s what you’re online for.
Google Website Optimizer is totally free, and a great testing and optimization tool that enables you to split test the components of your website so you can make any necessary changes to help improve conversions. You can test calls-to-action, headings, images, the checkout process, colors, promotional offers, forms – anything that contributes to winning over customers. Its marketing value is phenomenal and it’s relatively easy to use and interpret.

There are several possible options you could use for testing your site. In all cases, the winner is the version that brings customers to the final conversion goal. Here’s a summary of just a few of them:
A/B Split Test
This simply allows you to test different versions of the same page to see which performs better. With A/B testing, you send some visitors to your original page and others to the test page, which are presented as different URLs.
Multivariate Test
Similar to the A/B test, it is more precise by being able to test just sections of pages, and you can even test more than one element on a page. For example, you can test different Add to Cart buttons while also testing different headings on the page. The Google Website Optimizer tool will create several different variations of that page for testing. Because you’re not creating new URLs, this testing method saves time when coding.
Split-Path Test
This is the test you’d use if you’re testing a process that involves a group of pages. If you’re, let’s say, checking your eCommerce checkout process that currently involves five steps (pages), you can try sending a group of customers on another path to the final checkout that takes only three or four pages.
Before using any type of comparison testing, plan your experiment by visiting the Google Website Optimizer help pages. A great place to start is by browsing their testing strategies articles. And always, before rolling out any changes to SEO pages, test PPC landing pages.
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June 4th, 2010 by Lisa Rosenkrantz
Maybe a combination of crowdsourcing and new automated techniques will work.
Much discussion has covered spamming techniques and whether or not they’re bad and/or worthy of penalties. What is more interesting at this point is whether spam can be detected quickly and efficiently so it can be eliminated and not damaging to those practicing good, clean SEO.
In the SEO world, spamming (also called Black Hat SEO) refers to any unethical practice used to artificially improve a page’s rankings in search engine results. The most common spamming techniques used by disreputable operators include:
• Keyword stuffing
• Submitting sites repeatedly to search engines
• Mirror sites used improperly
• Hidden text or links
• Pages loaded with irrelevant words
• Link farming
• Cloaking & false redirects
• Page not matching Google description
• Doorway pages
• Tiny text that only spiders can detect
• Stuffing alt text tags with unrelated keywords
So – can pages that employ spamming be recognized right away and pushed out? A recent U.S. patent filing outlines a possible remedy for identifying spam and quickly reporting it. It suggests a crowdsourcing type of approach by incorporating the feedback of everyday search engine users. The thinking is that a large group of users can help address the issue of spamming more effectively than just a department within an organization or single researcher. Search engines could add a feedback button next to every page in the results and users could report problems as they arise during their search.
Read the actual U.S. patent application, filed in December, 2009 and published in April, 2010.
In their abstract System and Method for Spam Identification, filers Brett Brewer and Eric Watson propose a system in which searchers interact with a “user interface spam feedback mechanism for allowing a user to indicate that a given result is spam.” This personalized component may additionally be combined with an automated mechanism to strongly support “the likelihood that a given result is spam.”
Currently, Google has a Give Us Feedback link at the bottom of the SERPs, but there’s a long trail of clicks and a webmaster tools login before you get anywhere that makes a difference. There is much room for improvement.
The possible automated spam testing that would merge with the crowdsourced feedback may include the following mechanisms (keep in mind that the outcome is based on the interaction of both components):
Popularity Analysis: Using toolbars or other measurement devices, traffic to a particular page will be gauged; the more popular the page, the less likely it’s spam.
Characteristic Analysis: The features of pages that show up in the SERPs will be analyzed to see if they include black hat techniques and/or whether they come from known spammer IP addresses.
PageRank Analysis: The number of backlinks determine the quality of a page; thus, a lower page rank might have a correlation to that page being spam.
Monetization Analysis: Certain highly commercial, expensive sponsored keywords might be associated with spam.
While the crowdsourcing system of feedback is a great idea in theory, it’s likely to be abused. Searchers could randomly or purposefully mark pages as spam when they’re not (and vice versa) – or give no feedback at all. There are many possible permutations of unscrupulous handling of this function, so it certainly isn’t foolproof. However, with the addition of a universal Brewer/Watson-type automated system, there may be a streamlined way to identify and eradicate annoying spam in all the search engines. Wouldn’t that be nice?
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June 3rd, 2010 by Patrick Hare
Over the last month, there has been quite a bit of talk in the SEO community about Google’s “Mayday Update” which has appeared to have an impact on larger sites. Additionally, websites that get a fair portion of “long tail” traffic (which is aggregate traffic from keywords with 3 or more keywords) have noted a distinct difference in Google traffic starting around May 1. While this update may have had little or no impact on many mom-and-pop websites with a couple of specialties, other businesses are seeing a sales drop that matches up with lost Google traffic.
What’s behind the update? According to sources in the SEO world, Google has essentially changed the way it indexes pages with less trust associated with them. This can be a problem for some people who have trusted sites but have pages that are further down in the silo with fewer links pointing at them. Previously, less link popularity wasn’t as much of a problem for these pages, and latent semantic matching may have helped them rank for long-tail keywords that did not exist contiguously on the page. Put another way, if you are a big widget seller, someone may have gotten to your site by typing in “widgets blue polka dots” when you don’t have that exact phrase on your “blue polka dot widgets” page. There is a school of thought that you should now have more link popularity on interior pages, and better matches for long tail phrases.
The problem with trying to match up long tail phrases is that they are often “one shot” searches. At Web.com Search Agency, we can see a large bulk of “one time only” queries that, when added up, send tens of thousands of visitors to sites every year. The process of keyword research and content writing would not reveal such keywords or convince the average webmaster to do SEO around an esoteric search.
Are there any solutions to the Mayday update? Obviously, all of that “lost” traffic has to be going somewhere, so one person’s lost traffic is another person’s windfall. To recover, it may be necessary to get more link popularity to interior pages, perhaps by strengthening links to categories and subcategories that provide “link juice” to these pages. Secondarily, it may pay to revisit some of the pages that were generating traffic in the past and bulk up the content on those pages by utilizing a few of the longer-tail terms that provide a worthwhile amount of traffic. When dealing with any update, it is generally best to focus on top converting keywords first, so you can concentrate on maintaining a revenue stream prior to investing in a wholesale change on a major site.
Google’s Mayday Update is apparently here to stay. Even though it may be impacting your traffic and revenue, there is still no better time to improve the quality of your site in the eyes of Google. Better link building, improved content, and more resource-oriented material on your site are best practices that have been in place for some time, and as SEO techniques they still hold up when it comes to securing good rankings. On the positive side, the Google Mayday Update was designed to filter out spammy pages and questionable sites, so you may have less competition from “junk sites” in your quest to get good rankings. If your search optimization project is still a work in progress, this update may actually be clearing a path for higher rankings and better traffic.
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June 2nd, 2010 by Patrick Hare
What if you could improve the link popularity of links that may already be pointing at your site? With link reclamation, you can do just that. If your site has been around for awhile, you may already have quite a few links from external sites that are pointing at low-value pages, missing pages, or pages that you have redirected to new locations. Similarly, you may have links pointing at you with poor anchor text or anchors that refer to services you no longer even offer. With link reclamation, you can turn these old links into stronger new ones.
If you want to reclaim your links, you can either do it yourself or hire an agency (such as Web.com Search Agency) to do it for you. Since one of our core competencies involves contacting people in order to secure high grade links for customers, we have systems in place that may make it easier to re-orient these links on your behalf in less time. Like many aspects of the SEO process, link reclamation requires a certain amount of skill since a retargeted link should be descriptive, match a certain keyword root phrase, and avoid potential penalties that can arise if too many anchor texts are identical. As part of an overall linking strategy, link reclamation can help re-power keyword phrases that may be slipping due to competition, or add high grade links to new product and service lines that were not originally available.
A secondary benefit that comes from link reclamation involves getting traffic from external websites. Given the high cost of Pay-Per-Click traffic, visits from a relevant referring site can be worth hundreds or thousands of dollars every month. When you consider that many sites essentially “throw away” this traffic by dropping it on 404 (Not Found) pages, you can understand how a reclamation project may improve your bottom line with minimal expenses.
Link reclamation also presents a secondary value when you consider that the site sending out the link has probably also increased in SEO value since the link was originally placed. A refurbished link from such a site can enhance link popularity by replacing an unfocused link (like one that referenced a URL or site name) with one that has a more direct match with a competitive keyword.
Are there any downsides to link reclamation? Possibly. Any time you change the destination of an existing link, you are potentially changing the “age” of the link since it points at a new page. However, if that link is pointing at a bad page, or a redirect, you have more potential to gain link popularity. Additionally, it is up to the site owner to decide whether to upgrade your link, and your request could always prompt the webmaster to remove the link entirely. Once again, if the link has less value in its current condition, it doesn’t hurt to ask.
As stated above, the practice of link reclamation works best for sites that have been around for awhile. It may also be a more likely scenario for larger sites that have had changes over the years, as opposed to small sites that have kept the same overall directory structure. As a housecleaning practice, it can definitely provide value to your site in the eyes of the search engines, since a site with better external endorsements from other “trusted sites” has a far better chance of ranking than a site with links that may be unclear or confusing.
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June 1st, 2010 by Lisa Rosenkrantz
Even if you have a great looking website, its success isn’t guaranteed. You need to think proactively and plan out the website’s purpose, design and content – and then you need to monitor and test its activity. What you want to ensure with your website is that it’s got the right stuff to get visitors to your site in the first place and keep them interested long enough to win them over.
Strategize your success by avoiding common website mistakes.
• Start with a real domain. Avoid being a sub-domain for a blog or other hosted service. It’s not only cumbersome, but it does nothing for your SEO and it’s hard to change domains later. Domains can be very inexpensive, sometimes less than $10, so it’s worth it to spring for one.
• Skip the flash intro. Even though they are sometimes cool to look at, most people have no patience for them and will click on Skip Intro the first chance they get or they might even bail. The only thing worse than having a flash intro is having one and not offering a Skip link. Just avoid it.
• Change the color of visited links. This is a major part of good navigation and when not done, proves to be one of the costliest Web design mistakes. Users like to know where they’ve been on your website, and including this feature allows them to instantly plan out their next move. Without it, they can become disoriented and annoyed if they inadvertently repeat a page. Really pay attention to this and all other aspects of the navigation on your site so you don’t lose your visitors.
• Don’t set up new browser/pop-up windows. There is nothing to gain from having windows open all over the place without the user’s consent. It disrupts smooth navigation, especially since a fresh window doesn’t have a Back button. Your links should lead customers to a new page that replaces the current view, with easy access back.
• Make your call-to-action crystal clear. Whether you want someone to make a purchase, sign up for a newsletter, complete a form or register a product online, you want visitors to know exactly what you’re after. Isn’t that why you have the website? Position the call-to-action button clearly and make sure the color, font and size are appropriate.
• SEO and SEM it. We can’t emphasize this enough. Working to generate visitors is crucial – so you can’t just create a site and expect crowds of people to find you right out of the gate. Do your homework and research keywords, create tags, develop content and do plenty of off-page optimization. Buy pay-per-click ads – anything that gets your site noticed in the search engines. Hiring professionals to handle all this is an excellent idea.
Your website should enhance your business, not disappoint it! Plan carefully – know what you want your site to achieve and who it’s for and take action. And always make sure you have a way to measure its performance so you can make adjustments quickly and avoid unnecessary website mistakes.
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June 1st, 2010 by Lisa Rosenkrantz
We like personalization – even with our search engine experience. Google knows this and has something new to check out. In an effort to help signed in users be organized and upgrade how they keep track of their favorite visited websites, they’ve implemented Google Stars. It’s easy to use and totally intuitive, as all you have to do is mark the star next to a website in the SERPs:

When you do your next related search, the websites you starred in your previous searches show up at the top of the page for your reference:

The starred websites also populate your bookmarks and your bookmarked websites/pages will in turn show up in the stars feature. If you’re someone who does a great deal of searching on the Web, but you’re not always organized, this is a fabulous feature. All you have to do is perform a simple mouse click and you’ll be able to track where you’ve been and come back to that page at an opportune time. It can be a real time saver.
The Stars in search replace the SearchWiki personalizing feature, which allowed users to customize search by re-ranking, adding, deleting or commenting on search results. It has been criticized for affecting the order of natural search results and that was unsettling for website owners. If you still wish to use the Wiki notating feature, you still can by selecting related (and public) Sidewiki as one of your Google Toolbar options:

Many people have worried about the affect Stars might have on their SEO efforts and their organic search engine rankings. You need to remember that the Stars/Bookmarks, etc. are only in effect if you’re signed in. If you’re signed out, the results are in their natural state and are the same for everyone.
Even if you are signed in, Google says, “Your starred results are associated with your Google account, so they only affect how your personal search results appear. By starring a result, its search ranking will not change, even though you may see it appear at the top of the page in the ‘Starred results’ section.”
To further back up that claim, a Google Star Test was created by Patrick Altoft, who tested the affect of the stars on his website using a specific keyword. The bottom line? According to this blog post, “…these stars have made little to no effect on the SERP ranking of the target website.”
So – good to know. You can do your research, have solid Google search personalization, remain organized and still have uncorrupted natural results.
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